Returns & Exchanges

At Beher USA, we prioritize the safety and satisfaction of our customers; due to the perishable nature of our premium Iberian products, we offer replacements or refunds for items that arrive damaged or defective. Please contact our support team within 24 hours of delivery to initiate a claim for any quality-related concerns.

Return Process

• 1.
  Inspect Your Delivery

  Carefully examine your package upon arrival to ensure all vacuum seals are intact and the products are at the appropriate temperature.

• 2.
  Document Issues

  Take clear photos of the damaged packaging and the product labels to help our quality control team process your request efficiently.

• 3.
  Contact Support

  Email our customer service department with your order number and the gathered documentation within the required 24-hour window.

• 4.
  Resolution Processing

  Once your claim is verified, we will arrange for a complementary replacement shipment or issue a full refund to your original payment method.